Refund and Returns Policy
Overview
Thank you for shopping at ponra. We appreciate your business and want to ensure you are satisfied with your purchase. This policy outlines the terms and conditions for returns and refunds on products purchased from https://www.ponra.store.
Return Eligibility
Timeframe for Returns
You have 30 calendar days from the date of delivery to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items
Certain items are not eligible for return, including perishable goods, personalized or custom-made products, and items marked as final sale. Please check the product description before purchasing.
Refund Process
Initiating a Return
To start a return, please contact our customer service team at [email protected] or +1 (305) 343-9386. Provide your order number and the reason for the return. We will guide you through the return process and provide a return authorization if applicable.
Refund Timeline
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Shipping for Returns
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
We only replace items if they are defective or damaged upon delivery. If you need to exchange an item for the same product, contact us at [email protected] or +1 (305) 343-9386.
Contact Information
If you have any questions about our Refund and Returns Policy, please contact us:
- Email: [email protected]
- Phone: +1 (305) 343-9386
- Address: 5597 Southeast 1st Boulevard, Miami, Florida 33118, United States
Policy Changes
We reserve the right to modify this refund and returns policy at any time. Changes will be posted on this page, and your continued use of https://www.ponra.store constitutes acceptance of those changes.